The Nigerian public sector accounts for a colossal number of employees which increases steadily as the years go by. The civil service commission, which is the mainstay of the public service in Nigeria, also consists of a large number of employees rendering their services in the 36 states of the Federation and the Federal Capital Territory. The Commission includes teachers, health care service givers, judicial workers, administrators, and officers at all levels.
- This increase in number over the years has made the existing manual (Pen/Paper) system of staff administration a herculean task, which has led to the decline in its efficiency in many ways. Some of the identified challenges affecting the efficiency in the administration of Public Service are as follows:
- Organic growth of the service over the years without a corresponding growth plan
- Ineffective monitoring and management of the optimization service processes
- Ineffective and outdated process in the management of staff records of service
- Lack of modern tools to centralize and streamline processes for effective administration
- Unsustainable methods of storing files and staff records.
All these and many more have contributed to some of the following:
- An over-blotted civil service –a result of lack of veritable data and process to ascertain vacancies
- Irregular promotion and salary increase of Civil Servants without due process and rules of service (the current system lacks and cannot support effective supervision of the implementation of the civil service rules that pertains to increments and promotions with the benefits that go with the same)
- Undue bureaucratic controls and measures in the processing of retirement benefits and emoluments for retirees
- Insecure and vulnerable civil service records system that has introduced “Ghost Workers”, “Fake Pensioners”, manipulation of system records for personal gains, etc.
It is against this background that the Public Service Management Information System (PuSMiS) was developed as a tool to manage the Public Service data, processes and procedures, curb the irregularities plaguing the commission and reposition our Civil Service for improved service delivery and effectiveness